The Extra Mile Damage Waiver removes all responsibility of the customer from damages to the rental motorbike in result of a crash. The Extra Mile will pay all damages that occur to the bike during the rental duration.
The damage waiver can be used for both city rentals and road trip rentals. However, it is not optional for road trip rentals that end in a city other than Ho Chi Minh City.
1. Go to a mechanic shop.
2. Call us for support and translation.
3. Keep the receipt. This will be refunded upon return of the motorbike.
Disclaimers
- For Per Day Rentals, the customer must select to upgrade all days of their motorbike rental, this includes returning late or extensions.
- For Long Distance Travel Packets, returning the motorbike late without damage waiver extension will void any damage cover.
- The Damage Waiver is non-refundable. but if you return early, we will calculate the damage waiver refund along with the rent.
- Swapping motorbikes > the second bike will not come with Damage Waiver.
Damage Waiver does not cover:
⊗ 3rd party damages
⊗ Personal injury
⊗ Loss/theft
⊗ Loss of bluecard / bluecard package we give clients
⊗ Loss of spare parts such as clutch plates and inner-tubes
⊗ The use of clutch plates or innertubes.
⊗ Damages through flooding, fire damage, vandalism
⊗Transport of motorbike to a Tigit office
⊗ Flat tires and oil change
⊗ Luggage racks, phone mount (holder)
How to claim:
Providing the motorbike is returned to The Extra Mile we will honor the Damage Waiver. If the bike is lost / not returned the motorbike is considered “stolen” and the client owes the value of the stolen motorbike.
Major crashes
If we opt to replace a motorbike that has had a major crash with a replacement motorbike, then the customer is responsible for paying for another damage waiver on the replacement motorbike.
If The Extra Mile manages to fix a major crash (we will let you know if we think the damages are major), then we may ask you to pay for another damage waiver or return the rental motorbike to end the rental.
