Contact us immediately in case of an issue with the bike.
In a city rental, we will quickly provide a replacement bike to the customer while taking the rented bike for a check. Once the issue fixed, the original bike will be exchanged back for the replacement bike with the customer. The replacement bike may not be of the same category as the originally rented bike. For example, we may provide an automatic bike while you are renting a manual one. We will only provide a replacement that matches the driving licence requirement of the originally rented bike.
In a road trip rental, we will support you via phone to find the quickest and best solution. Mechanics are available all around Vietnam and at least a temporary solution can be given until a solid one with our partners is. We may communicate with locals around you to support in finding the quickest solution.
