We require a pre-deposit equivalent to 100 USD to confirm the booking of 1 bike. This pre-deposit is non-refundable, we will lock the bike for your dates and not accept other booking requests. In case of cancellation this pre-deposit is not refunded, so we can compensate the loss of other booking requests we refused.
For the case of booking requests with Da Nang or Hanoi as the starting cities, the pre-deposit is 200 USD. The pre-deposit works as a cancellation fee. If the customer cancels the booking, we will lose the cost of shipping two ways. Hence, this pre-deposit amount secures our cost of transport in case of a cancellation.
The pre-deposit is credited to the total rental. For rentals with values lower than 100 USD, we then only charge the rental value.
1 pre-deposit is only valid for 1 bike. It is non interchangeable nor it can be credited to another customer. For example, in a group of several bikes, if 2 people cancel or wish to change to another bike that was not booked, then the first pre-deposits for those 2 bikes are lost.
