Present the copy of registration and rental contract to the security for them to confirm it is a rental bike. Usually, the copy of registration and an ID of the customer are sufficient for this matter.
Should you experience difficulties, let us know and we will confirm ownership.
Please, be mindful that if we need to come to assist, we can only do it during our working times, otherwise an overtime fee will apply.
The security will have a process to authorize the bike pick up, usually the verification of ownership documents and an ID. It is possible that you may need to reach out to us for confirmation of ownership.
