Disclaimer for bike returns outside of Ho Chi Minh City

From 2025, The Extra Mile rentals can be returned in several cities other than Ho Chi Minh City, however since this is a newly developed service we offer, there are some limitations at least for now. Kindly, acknowledge the following conditions to plan your rental.

We encourage customers to take the damage waiver for one-way rentals; this ensures a smooth return of the bike in most of our affiliated locations. Our affiliated locations will not be able to assess damage on our behalf; we will need to ship the bike back for that matter.

With Damage Waiver:

If the deposit was paid by bank transfer or credit card, we can return the deposit immediately after returning the bike in Phu Quoc, Da Lat, Da Nang, Phong Nha, Hanoi and Ha Giang.

For Hoi An and Hue, only after the bike is shipped back to Da Nang, will we be able to assess and return the deposit. This would be done within 24 to 48 hours.

Without Damage Waiver:

Our affiliated locations will simply be drop-off points, and the bike will need to be shipped back to Saigon before we can assess the bike’s condition and accessories. Only then will we be able to return the deposit.

This means that the customer must allow a timeframe between 3 to 7 days for us to return the deposit.

Payment Method:

Security deposits of rentals ending outside of Ho Chi Minh City must be paid by bank transfer or credit card. This way, we can send the deposit back to your account or credit card right after you return the bike. Be mindful that some credit card companies and banks require a certain amount of time before reflecting on the returned amount in your account.

Shipping fees:

We have a standard 60 USD shipping fee set for most cities: Saigon (if starting in a different city), Phu Quoc, Da Nang and Hanoi.

Note that HCMC is our only actual office. All other locations are pick-up and drop-off points. If for example you wish to start renting and returning outside of HCMC, we will have a minimum required number of rental days. This will ensure to cover the cost of our double shipping needs, while still charging only 1 shipping fee to the customer.

Due to extra logistical arrangements, we charge 75 USD in Hoi An and Hue, 85 USD for Ha Giang, and 90 USD for Phong Nha. We only charge one shipping fee that depends on the ending city.