FAQS

• From Monday to Saturday: From 9am to 6pm.
• Sunday: 10am to 5pm.
• Delivery and pick-up times: From 9am to 5pm, any day (Sundays with prior notice)
• Overtime cases’ Fees:
• 200,000 VND: From 7.30am to 8.30am and from 6pm to 7.30pm if the task is at our office. From 7.30am to 9am and from 5pm to 7.30pm if the task is at the customer’s location.
• 300,000 VND: For tasks before 7.30am or after 7.30pm. 9pm is our maximum. If a task is requested after 9pm or before 7.30am, a fee may be discussed with the customer.

To make a booking, we require the following:

• A picture of your passport
• Your address in Vietnam.
• Your phone number in Vietnam. Alternatively, a foreign WhatsApp number works.
• A refundable deposit
• The rental fee

The Extra Mile Damage Waiver removes all responsibility of the customer from damages to the rental motorbike in result of a crash. The Extra Mile will pay all damages that occur to the bike during the rental duration.

The damage waiver can be used for both city rentals and road trip rentals. However, it is not optional for road trip rentals that end in a city other than Ho Chi Minh City.

1. Go to a mechanic shop.

2. Call us for support and translation.

3. Keep the receipt. This will be refunded upon return of the motorbike.

Disclaimers

• For Per Day Rentals, the customer must select to upgrade all days of their motorbike rental, this includes returning late or extensions.
• For Long Distance Travel Packets, returning the motorbike late without damage waiver extension will void any damage cover.
• The Damage Waiver is non-refundable. but if you return early, we will calculate the damage waiver refund along with the rent.
• Swapping motorbikes > the second bike will not come with Damage Waiver.

Damage Waiver does not cover:

⊗ 3rd party damages

⊗ Personal injury

⊗ Loss/theft

⊗ Loss of bluecard / bluecard package we give clients

⊗ Loss of spare parts such as clutch plates and inner-tubes

⊗ The use of clutch plates or innertubes.

⊗ Damages through flooding, fire damage, vandalism

⊗Transport of motorbike to a Tigit office

⊗ Flat tires and oil change

⊗ Luggage racks, phone mount (holder)

How to claim:

Providing the motorbike is returned to The Extra Mile we will honor the Damage Waiver. If the bike is lost / not returned the motorbike is considered “stolen” and the client owes the value of the stolen motorbike.

Major crashes

If we opt to replace a motorbike that has had a major crash with a replacement motorbike, then the customer is responsible for paying for another damage waiver on the replacement motorbike.
If The Extra Mile manages to fix a major crash (we will let you know if we think the damages are major), then we may ask you to pay for another damage waiver or return the rental motorbike to end the rental.

Yes, you must have either a Vietnamese driving licence or an international one. (read full article). Else, you can rent our electric or 50 CC options or various E-bikes that do not require a driving licence.

Upon providing the bike to the customer, our staff will take sufficient pictures to document the external condition of the bike. Upon returning the bike, these pictures are compared with the bike’s condition to verify whether there is any new damage.

If you have the damage waiver, you won’t need to pay for any damages to the motorbike.

Contact us immediately in case of an issue with the bike.

In a city rental, we will quickly provide a replacement bike to the customer while taking the rented bike for a check. Once the issue fixed, the original bike will be exchanged back for the replacement bike with the customer. The replacement bike may not be of the same category as the originally rented bike. For example, we may provide an automatic bike while you are renting a manual one. We will only provide a replacement that matches the driving licence requirement of the originally rented bike.

In a road trip rental, we will support you via phone to find the quickest and best solution. Mechanics are available all around Vietnam and at least a temporary solution can be given until a solid one with our partners is. We may communicate with locals around you to support in finding the quickest solution.

The Extra Mile will not be responsible for damages to a third party should the customer have an accident. We will be involved to support to the best of our capacity our customer, and we will offer fair solutions as well as mediate with the third party. However, the damages and possible negotiations with a third party are solely responsibility of the customer.

The Extra Mile is well known for finding reasonable solutions and providing a very attentive support to customers in cases of accidents or conflicts with a third party regarding the motorbike’s rental.

We refund 50% of the remaining period of time. This 50% is not calculated as half of the rental nor per the average daily price paid. We will count the number of unused days and the equivalent rental value based on our pricing table.

If the number of unused days is an odd number, we round to the lower even number. For example, if there are 13 unused days, we will count 12, hence we will reimburse 6 of those days.

We have a 2 days minimum rental policy, so bikes returned within 1 day will still be charged as 2 days.

We ask customers to consider a minimum of 10 minutes and a maximum of 30 minutes from the time of the drop-off/return appointment. We need to follow a process to handle the deposit and potential damages. In most cases, without damages, the process is quite quick and may take less than 5 minutes. But, in some cases, we may need more time to check thoroughly.

It is important that the customer allows enough time for this procedure to be done properly. The Extra Mile is not responsible for the customer’s travel plannings or tight schedules, hence we request that a maximum of half an hour is allocated for the return process.

At The Extra Mile we have a strict rule not to leave personal/important documents as deposit.

Yes. We provide a full fuel tank at the beginning of the rental. We then expect the fuel tank returned full to us. If there is missing fuel, we will charge a fee per missing bar of fuel.

If you are a foreigner wanting a spacious motorbike, then the PCX is for you; if you want a simple bike to go from A to B, then the Airblade it is; if you prefer something smaller and female oriented, then the Vision is the answer.

City rentals are aimed at rentals staying within the city. We offer city rentals with a minimum of 2 days. Consider the range of 20km to 50km per day, with a total of 1,500km per month. For rentals under a month, we use the total limit of 50km/day, hence a 15 days rental will have a limit of 750kms.

Road-trip motorbike rentals are charged on a daily rate and have unlimited kilometers. You may leave the city and travel Vietnam. You cannot take our bikes across borders. The prices are higher, but this reflects the distance increase and the way we handle breakdowns and difficult situations that may occur outside the city.

Our bikes come with a phone holder, up to 2 helmets, an optional raincoat, a copy of the registration and the government insurance document.

We can also provide a storage rear boxes for a rental fee: 200,000 VND to 400,000 VND/month (and a flat fee for road trip rentals regardless of the lengh of rental).

We provide up to 2 free helmets with every rental. We have both new, recent and old helmets, all in good or a reasonable condition for safe use. We offer half size, open face 3/4 helmets light and heavy ones, and full-face helmets.

We deliver and pick up for free in District 2 and a few central districts of HCMC. We charge a fee for further locations, fee depending on the total distances.

We try and separate ourselves out by having well-maintained, high-quality motorbikes. That might seem like a generic answer, but the market is full of cheap and cheerful scooter rentals at very low prices. Many of these companies are maintaining their fleet of motorbikes on shoestring budgets.

We want our riders to be proud of the motorbike they are driving, and confident in its reliability. Our maintenance intervals are on a schedule, rather than a “fix when broken” basis.

We also offer premium motorbikes and scooters that other companies simply don’t provide.

Ultimately, we want to charge a premium for a premium service!

We take the first month’s rent upfront together with the security deposit, and from then we will remind you each month when your rental payment is due.

Most people choose to pay online by bank transfer, and don’t need to physically visit the shop every month!

There are mechanics everywhere in Vietnam, and they are cheap. The word to type is vá vỏ and the rate is usually around 20k to 50k. The customer is responsible for paying for this.

If you really are stuck, you can call us and we will rescue you for our standard callout fee of 150,000vnd.

If you have the damage waiver we will cover all fees in relation to fixing the motorbike. You don’t need to pay anything.

If you do not have the damage waiver, we will assess the fixing costs and your deposit will be used towards those costs. If the deposit covers, we will return the remaining deposit amount assuming the rental ends. If the customer wishes to keep renting, then the deposit must be completed again.

If the damage is higher than the security deposit, then the customer is responsible for completing the damage. We will not claim extra penalties for loss of use of the bike for future bookings, we only require the customer to pay for the damage caused to the bike during the rental.

All our rental prices are VAT inclusive. We do issue red-invoice if you ask for it at the beginning of the process.

Note that we only issue VAT invoices for companies established in Vietnam with a local tax code only. We do not issue VAT invoices for companies established abroad without representation in Vietnam.

We accept: Cash, bank transfers, and credit card payments.

We have 3 types of payments: Security deposits, rental fees and tour deposits and payments.

Please, make sure that the payment method is suitable for the type of payment you are making.

B2B clients, or customers requiring a VAT invoice, contact us directly to arrange the payment.

Cash payments (OK for rentals, deposits and tours):

VND is our official currency.

USD, EUR, AUD, CAD, GBP, SGD, or NZD are accepted with a 3% surcharge for the currency conversion.

USD cash must be 2009, 2013 or 2017.

All foreign currency must be in excellent condition, no torn notes, nor cut.

Foreign cash for rental fees will be converted to VND. The change will be paid back in VND.

Foreign cash for deposits will be kept as is and returned in full. If the deposit needs to be charged, it will be converted to VND (incurring the 3% conversion fee) and the change back will be given in VND.

Bank transfers (OK for rentals, deposits and tours):

Choose the case suitable for you:

*All transaction fees (if any) are to be born by the customer.

+ I have a Vietnamese bank account:

Vietcombank

1045336407

NGUYEN THI NGOC LAN

+ I have Wise, Revolut or a similar international transfer service. (FOREIGN CURRENCY ONLY, NOT VND.)

Wise: Use the Wisetag @renzoxavierl, and use one of the accounts listed below.

Revolut or others: Use one of the accounts listed below.

+ I have a EUR bank account in the Eurozone:

IBAN: BE08 9675 1213 5613

RENZO XAVIER LINARES

+ I have a GBP account in the UK:

Sort Code: 23-14-70

Account number: 15031168

RENZO XAVIER LINARES

+ I have an AUD account in Australia:

BSB Code: 774001

Account number: 210601074

RENZO XAVIER LINARES

+ I have an NZD account in New Zealand:

04-2021-0207077-79

RENZO XAVIER LINARES

+ I have an SGD account in Singapore:

Bank code: 0516

Account number: 684-664-6

RENZO XAVIER LINARES

+ I can do wire transfers in the USA (USD) or Canada (CAD):

USA:

Routing number: 026073150

Checking Account: 8312710752

RENZO XAVIER LINARES

Canada:

Institution number: 621

Transit number: 16001

Account number: 200110470670

RENZO XAVIER LINARES

+ None of the previous accounts work for me. I can do a regular international bank transfer:

• Double check the amount with us, as fees for the transaction as well as currency conversion will apply. We will require to complete the payment with another form of payment upon receiving the bike should the amount we receive in VND be insufficient.

Country: Vietnam

Bank name: VIET CAPITAL COMMERICAL JOINT STOCK BANK

Address: 412 Nguyen Thi Minh Khai Street, Ward 5, District 3, Ho Chi Minh City, Vietnam

SWIFT Code: VCBCVNVX

Account number: 8007041126705

RENZO XAVIER LINARES

Card payments FOR TOURS:

We will send you a One Pay link online. We will add a 3% processing fee.

Card payments for BIKE RENTAL FEES:

At our office: We charge on our POS machine. We will add a 3% processing fee.

Online payments: We will send a One Pay link to you. We will add a 3% processing fee.

Card payments for SECURITY DEPOSITS FOR BIKE RENTALS:

Deposit payments can be made on our partner’s (Tigit Motorbike) online payments system: Click here to access Tigit’s online payments

Follow these instructions:

_ Input your “Customer Email”

_ Type the deposit amount in “Motorbike Deposit (USD)”

_ Leave the “Deposit Type” in “Refundable”

_ Office: Select “Ho Chi Minh”

_ Click on “Pay” to access the credit card information input page and make the payment.

This is a credit card hold, not a charge. The amount will be released back to your account and no charge will appear. Do not use this method for rental/tour payments, if you do, the processing fee will be 5% instead of 3%.

The Extra Mile reserves the right to refuse service for a few different reasons. As our demand drastically increased, frequently meeting our maximum capacity is a common happening for us. As a result, we permit ourselves to be selective with our customers in certain situations.
As a general rule, we do not tolerate any act of discrimination or offense towards our staff. This is especially valid regarding racism or xenophobia against Vietnamese nationals. At any moment, should we estimate that the beavior of a customer is not tolerable or could make our staff uncomfortable to the level of raising a concern, we will refuse service without the need of providing a detailed explanation.

Other reasons we may refuse service for are the potential mismatch between the customer expectation and the service we wish to provide. For example, should a customer show clear signs of attempting a road trip while requesting a city-rental contract, we will possibly refuse the booking.
Another example is the price expectation, for which we do not accept negotiations. We are free to offer deals as we see fit, however bargaining efforts will not be successful since we normally run at maximum capacity.

The bike will have compulsory government insurance, but it doesn’t cover much. Travel insurance or personal insurance is recommended.
The Extra Mile offers Damage Waiver from 2025, this covers all damages to the bikes, with a few exceptions.

No, in Vietnam insurance companies do not accept insuring rental bikes, hence the responsibility of damages relies on the authorized driver.
For this reason, we offer damage waiver ourselves. Customers may select and pay for this option on top of the rental fee.

The Extra Mile Damage Waiver removes all responsibility of the customer from damages to the rental motorbike in result of a crash. The Extra Mile will pay all damages that occur to the bike during the rental duration.

The damage waiver can be used for both city rentals and road trip rentals. However, it is not optional for road trip rentals that end in a city other than Ho Chi Minh City.

1. Go to a mechanic shop.

2. Call us for support and translation.

3. Keep the receipt. This will be refunded upon return of the motorbike.

Disclaimers

• For Per Day Rentals, the customer must select to upgrade all days of their motorbike rental, this includes returning late or extensions.
• For Long Distance Travel Packets, returning the motorbike late without damage waiver extension will void any damage cover.
• The Damage Waiver is non-refundable. but if you return early, we will calculate the damage waiver refund along with the rent.
• Swapping motorbikes > the second bike will not come with Damage Waiver.

Damage Waiver does not cover:

⊗ 3rd party damages

⊗ Personal injury

⊗ Loss/theft

⊗ Loss of bluecard / bluecard package we give clients

⊗ Loss of spare parts such as clutch plates and inner-tubes

⊗ The use of clutch plates or innertubes.

⊗ Damages through flooding, fire damage, vandalism

⊗Transport of motorbike to a Tigit office

⊗ Flat tires and oil change

⊗ Luggage racks, phone mount (holder)

How to claim:

Providing the motorbike is returned to The Extra Mile we will honor the Damage Waiver. If the bike is lost / not returned the motorbike is considered “stolen” and the client owes the value of the stolen motorbike.

Major crashes

If we opt to replace a motorbike that has had a major crash with a replacement motorbike, then the customer is responsible for paying for another damage waiver on the replacement motorbike.
If The Extra Mile manages to fix a major crash (we will let you know if we think the damages are major), then we may ask you to pay for another damage waiver or return the rental motorbike to end the rental.

There are no dedicated motorbike schools in Vietnam, unlike in many Western countries. To get a motorbike license here, you don’t need to complete a specific number of training hours. See what licenses are valid to ride in Vietnam here.

Foreigners can learn by asking a local to teach them how to ride an automatic scooter in a quiet area. Once comfortable, they can gradually take short rides, avoiding busy traffic and large intersections.

For professional lessons, contact The Extra Mile. We offer beginner motorbike lessons on both automatic and manual bikes. Our trainers are experienced riders and qualified racers in both circuit and off-road racing.

Yes, we provide 90 minutes lessons in automatic and manual bikes of different sizes for fees of 700,000 VND for automatic and 800,000 VND for manual bikes.

Historically, people that struggle with one lesson only, had a second one to be confident.

• Automatic: No gears, just twist and go.
• Semi-automatic: Gears controlled by foot, no clutch.
• Manual: Requires managing the clutch and gears like a manual car.

The safest way to park is to park in a parking lot with a ticket.

Alternatively, several shops have a security guard that will guide you into parking. In some cases, shops do not have a security guard nor clear parking space. We recommend keeping the bike in a location where you can keep an eye on it.

In any case, do not leave the bike unattended on the streets, in Vietnam bikes not properly parked get stolen easily.

Be mindful that locals frequently leave bikes in some street areas, that is illegal parking and easily subject to theft or police confiscation.

Although many first time foreigners in Vietnam see a giant mess when they arrive in Vietnam and look at the traffic; there are strict traffic laws with detailed fines and regulations. We wrote a comprehensive article (link here) on that matter that you can use as a reference.

Are they supposed to write you a ticket and then you pay at local police station?

The official way is: you get a ticket by the police at the stop.

For this to happen, they first tell you the infraction and depending on the case they show proof (speeding, forgotten signal, illegal turn, etc.). Then, they hold on your licence or document available in exchange for the paper fine.

On the appointed date, you head to police station to provide the remaining documents and confirm the fine. The fine can either be paid online on the government’s website or at the indicated bank in cash.

You may convert a foreign licence into a Vietnamese one or apply for a lifetime licence if you are fluent in Vietnamese.

A temporary residence card (TRC) is required for both of these cases. Tourists can drive with an international driving permit. Check all valid driving licences here.

In a city rental, we will arrange to go with the customer to the respective police station and guide throughout the process of paying the fine. We will check periodically on the government’s system for potential fines on the rented motorbike’s licence plate.

For road-trip rentals, we will check in the government’s system by the time of return of the bike. In occasions, a fine may be issued up to 3 days after the infraction, hence it is possible that the bike was returned by then. Should it be the case, we will reach out to the customer to make a charge on their credit card to cover the cost of the fine. We will of course provide the necessary documentation.