FAQ about rentals

What do I need to rent a bike?

To make a booking, we require the following:

• A picture of your passport
• Your address in Vietnam.
• Your phone number in Vietnam. Alternatively, a foreign WhatsApp number works.
• A refundable deposit
• The rental fee

Can I leave my passport as a deposit?

No, at The Extra Mile we have a strict rule not to leave personal/important documents as deposit. The deposit is meant primarily to cover the cost of damages if any, hence it must be a monetary value we can use.

What are the most popular motorbike models for city rentals?

If you are a foreigner wanting a spacious motorbike, then the PCX is for you; if you want a simple bike to go from A to B, then the Airblade it is; if you prefer something smaller and female oriented, then the Vision is the answer.

What are the differences between city rental and road trip rental?

City rentals are aimed at rentals staying within the city. We offer city rentals with a minimum of 2 days. Consider the range of 20km to 50km per day, with a total of 1,500km per month.

Road-trip motorbike rentals are charged on a daily rate and have unlimited kilometers. You may leave the city and travel Vietnam.

The prices are higher, but this reflects the distance increase and the way we handle breakdowns and difficult situations that may occur outside the city.

See all prices by day (VAT inclusive)

What happens if I exceed the mileage limit of the contract?

We charge the extra kilometers at a per kilometer rate indicated on the rental contract.

Can I extend my rental period if needed? 

Our rental contracts include a renewal date rather than an end date. The customer may keep the same rental and renew with us, we will then confirm the next period’s rental amount.

What is provided with the bike?

Our bikes come with a phone holder, up to 2 helmets, an optional raincoat, a copy of the registration and the government insurance document. We can also provide a storage rear boxes for a rental fee: 200,000 VND to 400,000 VND / month (and a flat fee for road trip rentals regardless of the lengh of rental) – (VAT inclusive).

Do you provide helmets?

We provide up to 2 free helmets with every rental. These will be 2nd hand, but in good condition.

Do you deliver/pick-up?

We deliver and pick up for free in District 2 and a few central districts of HCMC. We charge a fee for further locations, fee depending on the total distances. And we charge a fixed 300,000 VND fee for deliveries to the cities of Thủ Dâu Một and Biên Hòa. (VAT inclusive)

Can you deliver/pick-up at the airport?

We can arrange to meet the customer at the gas station exiting the airport for free. For better convenience, the customer may opt to pay a 200,000 VND fee (VAT inclusive) for us to deliver inside the airport in the parking area.

What is the process for delivery or pick-up at the airport?

We will follow the flight’s tracking to estimate the correct time of delivery, we will target arrival at the parking lot for 30-45 minutes after landing time. We will meet the customer at Starbucks and take you to the bike in the parking lot to deliver the bike. The customer must pay the parking fee which can be from 6,000 to 10,000 VND upon leaving the airport. We will charge a 200,000 VND (VAT inclusive) fee to deliver and wait within the airport’s parking lot. We will charge 100,000 VND (VAT inclusive) to pick up at an arranged time within the parking lot upon returning the bike.

What are your working times?

• From Monday to Saturday: From 9am to 6pm.
• Sunday: 9am to 5pm.
• Delivery and pick-up times: From 9am to 5pm, any day (Sundays with prior notice)
• Overtime cases’ Fees (VAT inclusive):
• 100,000 VND
• : From 7.30am to 8.30am and from 6pm to 7.30pm if the task is at our office. From 7.30am to 9am and from 5pm to 7.30pm if the task is at the customer’s location.
• 200,000 VND: For tasks before 7.30am or after 7.30pm. 9pm is our maximum. If a task is requested after 9pm, a fee may be discussed with the customer.

Do I need a licence to rent a motorbike?

Yes, you must have either a Vietnamese driving licence or an international one. Check this article to learn about valid driving licences in Vietnam: https://theextramile.co/faq/what-driving-licenses-are-valid-to-drive-in-vietnam/

Now, since the introduction of e-scooters to The Extra Mile fleet, you have the possibility to rent our Vinfast Klara S without needing any driving license. The bike and all the details can be found here.

Can I travel by motorbike?

Some of our bikes are allowed to be used for road trips outside of HCMC. They are listed in our road-trip price list. All other bikes listed only in our city-rental pricings are not allowed to be used for road trips.

Do you offer any discounts for multiple motorbike rentals?

Yes, we offer group discounts. Depending on the quantity and models selected we will make an offer for a group rental.

Can I cross borders with the motorbike?

No, we do not allow our bikes to go out of Vietnam, and in any case the procedure is very complicated and requires the legal owner to do it.

What is the cancellation policy for motorbike rentals, will I get my deposit back?

We refund all pre-booking deposits. 

Where should I park?

The safest way to park is to park in a parking lot with a ticket.

Alternatively, several shops have a security guard that will guide you into parking. In some cases, shops do not have a security guard nor clear parking space. We recommend keeping the bike in a location where you can keep an eye on it.

In any case, do not leave the bike unattended on the streets, in Vietnam bikes not properly parked get stolen easily.

Be mindful that locals frequently leave bikes in some street areas, that is illegal parking and easily subject to theft or police confiscation.

What should I do if I lose a parking ticket?

The security will have a process to authorize the bike pick up, usually the verification of ownership documents and an ID. It is possible that you may need to reach out to us for confirmation of ownership.

What happens if the bike gets stolen?

In case of theft, the customer will be responsible to compensate us for the value of the bike based on the rental contract. We will support via the legal way with a police report and other documents needed, however from our experience stolen bikes never get found by the local police. The only way to prevent theft is to park safely and never leave the bike unattended on the street.

What makes The Extra Mile different from other companies?

We try and separate ourselves out by having well-maintained, high-quality motorbikes. That might seem like a generic answer, but the market is full of cheap and cheerful scooter rentals at very low prices. Many of these companies are maintaining their fleet of motorbikes on shoestring budgets.

We want our riders to be proud of the motorbike they are driving, and confident in its reliability. Our maintenance intervals are on a schedule, rather than a “fix when broken” basis.

We also offer premium motorbikes and scooters that other companies simply don’t provide.

Ultimately, we want to charge a premium for a premium service!

FAQ about payments and deposits

Are prices including VAT for example if I ask for a red-invoice?

All our prices are VAT inclusive. We do issue red-invoice if you ask for it at the beginning of the process. So if you need to issue a red-invoice, please know that The Extra Mile prices are not charing additional taxes on top of their prices.

How can I pay?

Rent

• VND cash and VND bank transfer are our preferred payment methods. It is quick and it is free!
• We accept USD in cash without fees, and other major currencies such as EUR, GBP, AUD, etc. subject to a 5% conversion fee.
• POS card machine to VND. Note you can pay with any card from any country, and it will be converted to VND. POS card payments are subject to fees from 2% to 4%.

Deposits

• By cash, we accept all currencies. We will return the same notes to you.
• VND cash and VND bank transfer.
• Local transfers abroad via bank transfer..

All the details on our dedicated article about payments that are accepted at The Extra Mile here.

When are the payments due?

We take the first month’s rent upfront together with the security deposit, and from then we will remind you each month when your rental payment is due.

Most people choose to pay online by bank transfer, and don’t need to physically visit the shop every month!

Do I get a refund if I return the bike early?

Yes, we offer a partial reimbursement on early refunds at 50% of the unused days.

 FAQ about fixing and maintenance

Who is responsible for the bike’s maintenance?

We handle all maintenance and fixing of our bikes. Customers shall not handle it themselves unless explicitly agreed with us.

What do I do in case of a mechanical problem?

Call us or message us first to report the problem. We will arrange to pick up the bike with issues and we will provide a replacement in the meantime. We will exchange back after solving the problem.

Do you attend 24/7 in case of an emergency?

We do during our working hours of 9am to 6pm. Overtime support is provided within the range of 8am to 9pm. Outside of this range, we will first provide support online or by phone to find a convenient solution. Most times the solution is parking the bike in a nearby parking lot to solve it the following morning. Should there be no available immediate solution and if the case is critical, then we will come to support.

Do I need to pay for overtime support?

If the case falls into our responsibility due to a mechanical problem or error of maintenance, we will cover the respective costs. If we find out the issue is due to a user error, then there will be an overtime fee. If the customer requests a normal (non-emergency) task in overtime, we will then ask for an overtime fee.

What do I do in the case of punctures?

There are mechanics everywhere in Vietnam, and they are cheap. The word to type is vá vỏ and the rate is usually around 20k to 50k. The customer is responsible for paying for this.

If you really are stuck, you can call us and we will rescue you for our standard callout fee of 100,000vnd.

What happens if I damage the bike in an accident?

We will assess the fixing costs and your deposit will be used towards those costs. If the deposit covers, we will return the remaining deposit amount assuming the rental ends. If the customer wishes to keep renting, then the deposit must be completed again.

If the damage is higher than the security deposit, then the customer is responsible for completing the damage. We will not claim extra penalties for loss of use of the bike for future bookings, we only require the customer to pay for the damage caused to the bike during the rental.

FAQ about insurance

What does the government insurance cover?

Government insurance is used by the traffic police should there be an accident and both parties fail to find a friendly resolution. Should government insurance be activated, the traffic police will oversee communicating the final resolution to both parties.

Is there professional insurance for rental bikes?

No, in Vietnam insurance companies do not accept insuring rental bikes, hence the responsibility of damages relies on the authorized driver.

Will my private insurance cover me in case of an accident?

Your private insurance should cover your personal injuries and perhaps material damage if you are riding legally. Our bikes comply with the necessary requirements, the rider is then responsible for having the appropriate driving licence.

FAQ about other services

Do you provide lessons?

Yes, we provide 90 minutes lessons in automatic and manual bikes of different sizes for fees of 600,000 VND for automatic and 800,000 VND for manual bikes.

Historically, people that struggle with one lesson only, had a second one to be confident.

Can you buy me a second-hand bike?

Yes, we have a service to source or check mechanically and legally a second-hand bike of your interest. Check our service description here: https://theextramile.co/buy-second-hand-motorbike-hcmc/

Can you buy me a new bike?

Yes, we offer a unique service where we buy a new motorbike and have it registered for you, we help avoid all of the difficulties that foreigners have when buying motorbikes in Vietnam. Please, read this page for more information https://theextramile.co/buy-a-new-bike-in-hcmc/

FAQ about police

What are the traffic laws in Vietnam for motorbikes?

Although many first time foreigners in Vietnam see a giant mess when they arrive in Vietnam and look at the traffic; there are strict traffic laws with detailed fines and regulations. We wrote a comprehensive article on that matter if you are interested. It compile the most important rules you need to know as a future motorbike rider. For example, paperwork to present to the police, laws about alcohol, wearning helmets, red lights, and each fines in case you break the law and get caught.

Here is the full article on traffic law in Vietnam

What to do in case of police control?

The police may stop you for an infraction, an administrative check (documents) or for an alcohol test. In case of an infraction, request proof of the infraction and then only provide your documents to the police. In an administrative check, you must provide the copy of registration as well as your licence (if the bike requires a licence to be driven), the rental contract could be needed as supporting documents for the copy of registration since the originals are normally required. In case of difficulties, give us a call to mediate with the police.

What happens if the police confiscated the bike?

The police may confiscate the bike should you commit a proven infraction that warrants a confiscation, such as excessive speed, alcohol content in the blood or not having a driving licence. In these cases, you will need to work with us to get the bike back from the police, in which case the customer will be responsible to cover all fees of the potential fine and other related fees.

What is the official process to pay the fines legitimately?

Are they supposed to write you a ticket and then you pay at local police station?

The official way is: you get a ticket by the police at the stop.

For this to happen, they first tell you the infraction and depending on the case they show proof (speeding, forgotten signal, illegal turn, etc.). Then, they hold on your licence or document available in exchange for the paper fine.

On the appointed date, you head to police station to provide the remaining documents and confirm the fine. They then give you a paper with the amount to be paid at Agribank (the last remaining 100% Vietnamese bank). After that you go back to the station on the new appointed date to get your documents back.

There is now an online system to pay fines, but it has not been updated for all matters. But, if you get a fine by mail, you can do all online.

How do I get a Vietnamese driving licence?

You may convert a foreign licence into a Vietnamese one or apply for a lifetime licence if you are fluent in Vietnamese. A temporary residence card (TRC) is required for both of these cases. Tourists can drive with an international driving permit. Check all valid driving licences here:https://theextramile.co/faq/what-driving-licenses-are-valid-to-drive-in-vietnam/